14 May 2013
Multi-location spa brands benefit from Book4Time's cloud based platform
BY Kate Corney
Managers of multi-unit spa and salon brands know that they must deliver a consistent guest experience across all locations and that maintaining that quality experience for guests is vital to sustaining long-term business growth.
As businesses continue to accelerate the pace at which they grow, technology becomes the key driver for automating and managing a consistent guest experience across all locations.
To effectively grow, multi-location businesses require technology that is both scalable and rooted in overall client satisfaction.
Key must-haves include: real-time central reservations, online e-certificates, yield management, loyalty rewards, marketing campaigns, and analytic reporting functionality, which must all be accessible and manageable from a single central location in order to best serve valued guests.
Having one without the other can lead to fragmented service delivery that can tarnish the overall brand image.
Consulting experts
That’s where Book4Time shines. The people at Book4Time are experts at consulting with clients to customise their spa software and CRM platform around their desired guest experience.
Book4Time’s system architecture is cloud based and fully scalable for complete management control of multi-location spas and salons from its central online service platform.
For IT and spa managers alike, Book4Time provides a host of benefits that make managing the entire business fully transparent through more than 200 real-time reports, as well as integration with leading property management systems and payment processers.
Tremendous track record
Book4Time’s solution has been selected after diligent software reviews by the industry’s leading spa and wellness providers including: Hyatt, Bliss, Four Seasons, Red Door and Starwood.
Jeremy McCarthy, director of global spa development for Starwood Hotels and Resorts Worldwide, said: “We selected Book4Time due to their tremendous track record of satisfaction throughout our portfolio of spa brands, and their responsiveness as a partner in our spa strategy.”
Paul Kaczmarek, CIO for Elizabeth Arden Red Door Spas, said: “The team truly understands our needs as a customer, and that's because they take the time to listen.”
Mobile management
Book4Time is dedicated to continuous improvement and innovation, often driven through client insight. Now with mobile spa management, managers have the ability to take their spa reporting dashboard with them anywhere on the go and their technicians have the ability to review important guest profile notes and preferences from the massage table.
For clients of Book4Time, there is the assurance that the technology in use today, will evolve on pace with the growing needs of your business in the future.
With Book4Time, every client receives a solution tailored to their individual brand and set of business requirements. Contact our product specialist team at [email protected] or by phone at 905-707-0070 to schedule a customized demo and learn how Book4Time can help you grow your enterprise.
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