Printed from : The Leisure Media Co Ltd
ResortSuite’s app lets guests control their own wellness itinerary

Founder and CEO of hospitality management software system ResortSuite, Frank Pitsikalis, believes that COVID-19 is forcing the wellness industry to accelerate the shift to digital.

Pitsikalis believes: “The future has always been tech-based but COVID-19 will drive this trend from a nice-to-have to a must-have.”

In his opinion, technology is going to be used to completely transform the guest’s experience.

“Although guests will have a pent-up desire to receive human touch again in the safe, clean and controlled environment of a spa, they’ll also increasingly desire a high-tech, high-touch aspect to their hospitality experience where they can control it.”

Pitsikalis’ company offers a mobile software system – called ResortSuite Mobile – to enable spas and resorts to provide an interactive digital platform for guests to control their own wellness itinerary.

The app offers real-time booking capabilities, itinerary, member profiles and can be customised to fit branding requirements via a content management system. It can also be used to store club member profiles and ID to let guests access privileges and facilities exclusive to guests or members.

Pitsikalis concluded: “Guests will be returning with preferences and expectations we have never seen before; thus, it is imperative that we adapt quickly and ensure that guests and staff feel comfortable in the ‘new normal'".

To read more from Frank Pitsikalis, click here.


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