14 Aug 2023
Disney reaches preliminary settlement in Magic Key lawsuit
BY Tom Walker
Disney is looking to settle a lawsuit with Magic Key passholders over the alleged "deceptive practices" tied to the access programme.
A Magic Key passholder, Jenale Nielsen, filed a class-action lawsuit against Disneyland in Anaheim, alleging the park "misled and deceived" passholders by artificially limiting capacity and restricting reservations.
Court papers show that Nielsen's claim is based on Disney advertising the Dream Key – which she had paid US$1,399 for – as having “no block-out dates". This led to Nielsen believing she could visit the Anaheim theme park any day she wanted.
The pass required reservations, however, and Nielsen then discovered she couldn’t make a reservation for most of the days in November — with no weekend dates available all month.
She then filed the lawsuit after she and other Magic Key holders claimed to have found evidence that single-day ticket purchasers were favoured over them.
To avoid the class-action to progress further, Disney has now reached a preliminary settlement, which is expected to be concluded on 31 August (the settlement can be read here).
Disney declined to comment on the ongoing case.
For more information on the Magic Key, click here.
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